FREQUENTLY ASKED QUESTIONS

On which devices does the BEAR Communicator run?

The BEAR Communicator is currently only available for Blackberry Devices with the operating system Blackberry OS 10.

How do I install the software?

After purchasing the software you will receive an email with an easy to use step-by-step guide to installing the BEAR Communicator on your device. We are also here to help you with any questions you may have. Contact us via mail or use our live chat to get in touch.

Is the BEAR Communicator only available as Software as a service (SaaS)?

Yes, the
BEAR Communicator is only available as SaaS for different terms. Our service is
addressed exclusively to traders.

How can I add a new BEAR Chat contact?

You find a
detailed guide to adding new BEAR Chat contacts in the BEAR Communicator user
manual.

Is the BEAR Communicator available in my country?

We don’t
have any geographical limitations to our offer. Please make sure that the usage
of our services doesn’t violate any legal stipulations and is in accordance
with the laws of your country.

Is it possible to use the BEAR Communicator for conventional telephony?

No. You are able to send and receive encrypted voice messages with the BEAR Chatapp. Conventional telephony is not possible.

How can I set up a new PGP mail?

You find a
detailed guide to setting up a new PGP Mail in the BEAR Communicator user
manual.

.

Messages I send in the BEAR Chat app are not delivered / I get an error message trying to send a message.

The most common cause for this problem is a bad internet signal. Try sending a message from a different location with a better internet signal. If you still experience difficulties, please contact us via mail or live chat.

.

I forgot my password / I entered a wrong password.

There is no possibility for us to recreate your password. After entering a wrong password several times, all data will be erased from your device.

.

Why do you provide a BEAR PGP Mail app?

The primary
reason for this is to enable the downward compatible communication with other
PGP mail users. Even though BEAR PGP Mail has an advanced security level
compared to regular PGP mail, we strongly recommend that you use the BEAR Chat
app for the highest security level possible.

.

How can I renew my software license?

Please contact the sales agent or distributor you bought your license from. They will provide you with all necessary information.

.

How can I deactivate the password protection?

It is not
possible to deactivate the password protection. The password protection is a
core feature of the BEAR Communicator.

.

I lost my device.

Please contact the sales agent or distributor you bought your license from or contact us via mail or live chat.

How reliable is the BEAR Communicator system?

The whole infrastructure was set up so that all processes are fully anonymous, secured maximally and running very stably whilst providing a great user experience.

Which methods of payment are available?

You can make a payment using Bitcoin, Monero, Wire Transfer and PayPal (including Credit Card).

Is it possible to reactivate the BEAR Communicator after panic erasure or remote erasure?

Yes. Please
contact the sales agent or distributor you bought your license from.

Do you have downloadable manuals for the BEAR Communicator?

You will receive
all necessary information and documents after your purchase and payment of the
BEAR Communicator.

Whom should I contact in case of technical questions?

Please contact
the distributor you bought your license from to ensure a quick solution to your
problem. If this is not possible for you, you can also contact us directly via
mail or live chat. Please note that the support process can take longer in this
case.

How long does the delivery take?

After receipt of payment it can take up to 24 hours until the installation package is delivered.

If you purchased a product bundle including software and device, the delivery takes up to 48 hours after receipt of payment.

Is the installation and start-up of the BEAR Communicator difficult? Do I need advanced technical know-how?

The
installation and start-up of the BEAR Communicator are very simple and don’t
require any advanced technical know-how. After purchasing the software you will
receive an email with an easy to use step-by-step. guide to installing the BEAR
Communicator on your device. We are also here to help you with any questions
you may have. Contact us via mail or use our live chat to get in touch with us.